We will gladly accept most unworn, unwashed merchandise with tags for return or exchange within 30 days from date of purchase for a refund of the cost of goods. We reserve the right to deny the refund or exchange if the merchandise does not meet the return policy requirements listed below
1. Products NOT eligible for return, exchange, or refund include:
- Intimates (undergarments) ((including shapewear, underwear, and tank tops/camis))
- Skincare and haircare products
- FREE/Giveaway/Contest products
- Gift cards
- Items marked "FINAL SALE"
2. Return items must be in the same condition you received:
- Tags still on garments
- Free from foreign smells (ie: tobacco, pet, perfumes)
- Free from pet hair/dander, etc
- Folded nicely (not rolled or crumpled)
- Breakable items must be packed and shipped back to us properly. We cannot accept returns that break during transit.
3. Returns must be postmarked within 30 days of purchase date.
4. For an exchange, you will need to place a NEW order online for the correct style/size you would prefer.
5. If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page. Shop Skinnygirl is not responsible for lost or stolen packages.
Once our warehouse has confirmed return has been received and "approved the condition" (stated above), we will process your refund for the cost of goods.
If returns are sent to our warehouse that do not meet qualifications for refund, they will be destroyed. We do not ship back or refund those items. Please be sure to review the entire returns pages before sending a return.
Refunds will be processed via the original form of payment from your purchase.
In order to process an exchange, we will need to first cancel your order. Then, you may place a new order for the correct item you desire. We will not be able to edit an order (such as size or style) once it has been submitted.
Please submit return requests through this form. Shipping/postage must be paid by the customer on all returns. COD will not be accepted.
Note: Sometimes the best rates are USPS Priority 'Flat Rate' Shipping (we do not recommend 'by weight' box/envelopes)
If you have any questions or concerns, we will be happy to help! You may call us at 855-375-4477 between 9:00 AM and 4:00 PM PST, Monday through Friday. Or email us anytime at firstname.lastname@example.org.