Frequently Asked Questions
• What sizes do you carry?
Skinnygirl jeans sold online are currently available in sizes 24-34 and 14W-24W.
Skinnygirl tops sold online currently are available in sizes XS-XL.
• Which size should I purchase?
Please click on the "SIZE GUIDE" link, located just above the size options on the product you are viewing. You may view sizing information for all of our apparel here.
• Do you offer plus sizes?
Yes, Skinnygirl apparel come in sizes 14W-24W for bottoms and 1X-3X for tops. If you don't find what you're looking for here, try a department store or specialty store near you and check back frequently for the latest inventory.
• Do you offer tall sizes or petite sizes?
Unfortunately, we do not carry tall or petite sizes at this time.
• How can I stay up-to-date with news about new Shop Skinnygirl?
Subscribe to our newsletter to receive all the latest news on Skinnygirl products, Bethenny Frankel, and exclusive Shop Skinnygirl promotions. Plus, you'll receive a 10% coupon code immediately!
Skinnygirl Natural Radiance Series
For questions about our Age-Defying Natural Radiance Series, please visit the Natural Radiance Series FAQ page.
Website & Payments
• Are Skinnygirl Jeans available for purchase outside of the US?
Yes, Skinnygirl Jeans are available for purchase outside of the US through the ShopSkinnygirl.com store.
Please be aware that some countries may require additional taxes or duty (customs) fees to be paid by the purchaser on items shipped from the U.S. We recommend you look up the regulations of your country before placing an order so you aren't surprised by additional costs. In the UK, for example, customs fees may cost $30.
In addition,tracking information may not be up-to-date on orders placed outside the USA. According to FedEx, "FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. As FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority."
• How do I enter my coupon code/How do I use my gift card?
You may enter your discount code or gift card code at check out. Please click here for more detailed instructions.
In order to receive a discount on your order, you must apply a coupon code when checking out. We will not apply a discount code after orders have been submitted, and we cannot accept rain checks for discounts.
• Can I receive a raincheck on a discount or offer if the style/size I want is out of stock?
• An item I bought is now on sale. Can I still receive the discount?
• What are my payment options?
You may pay with Visa, MasterCard, Amex, Discover, Diners Club, JCB, a Shop Skinnygirl gift card, Amazon Pay or Sezzle.
• What Is Sezzle?
Sezzle is a payment solution that empowers you to “Buy Now and Pay Later” with interest-free installment plans.
• How Do I Pay With Sezzle?
On the final step of checkout, select Sezzle as your method of payment. After you click "Complete Order", you will be redirected to Sezzle to complete your payment.
If you are returning to Sezzle, log in with your existing account. If you are new to Sezzle, you will need to create an account and enter your payment information. After you’re approved and you complete Sezzle's checkout, Shop Skinnygirl will process your order normally. While completing your order in Sezzle, you will be notified what sort of payment plan you’re approved for, including how much is due upfront and when the next payments will be due.
• Will Signing Up For Sezzle Affect My Credit Score?
• What is your return policy?
You can find our return policy on our returns and exchanges page.
• How do I return or exchange my item?
Please fill out our returns form.
Shipping & Delivery
• How long will it take for my order to arrive?
Orders shipped within the USA will typically arrive within 3-7 business days. In rare cases, orders may be delayed due to weather or during peak holiday seasons. We’ll provide a link in your confirmation email so you can easily check the status of your order at any time.
International orders (outside of the USA) may take up to 4-6 weeks to arrive and up to 7 weeks during peak holiday times.
For shipment times on pre-ordered items, please check the item listed on website to view the estimated shipment date (shown directly above the "Pre-Order Now" button.)
Please note - if your order contains both an in-stock item and a pre-order item, shipment of your in-stock item may be delayed until your pre-order item is ready for shipping. To ensure faster delivery of your in-stock items, we recommenced making two separate orders - one for your pre-order items and one for your in-stock items.
•How long will it take for my order to ship?
Orders will typically ship within 1 to 2 business days.
• Why haven't I received my package?
You may check the status of your order here.
If your order status shows "Delivered" and you did not receive the item, please follow up with the carrier listed on your order status page. Shop Skinnygirl is not responsible for lost or stolen packages.
Please also note that order tracking information may not be up-to-date on orders outside of the USA. According to FedEx, "FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. As FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority."
• What happens if my order is 'refused' or 'returned to sender'?
Orders that are 'Refused' or 'Returned to Sender' will be processed as a return and are not re-shipped. These include orders that could not be delivered due to incorrect address information entered during the ordering process.
I Have Another Question:
You can contact us via email through our contact form or by phone at 855-375-4477.